Customer Support Representative (Remote – US)

Our Services:

In addition to our global network of cryptocurrency kiosks, we also offer a suite of premium services tailored to meet the needs of every investor. Our Premium Services provide personalized, over-the-counter support, ensuring that each customer receives expert guidance for their cryptocurrency transactions—whether you’re a first-time buyer or a seasoned investor. Our mission is to make buying and selling digital currencies as easy and secure as possible for everyone. We empower consumers by providing simple, cash-based access to major cryptocurrencies, helping individuals in diverse regions join the digital financial revolution. Join us in shaping the future of finance!

To further enhance our user experience, we also offer the Crypto Wallet, a secure, self-custodial wallet available on both iOS and Android. This wallet empowers users to take full control of their digital assets, providing them with the freedom and security they need in today’s fast-moving crypto world.

Position: Customer Support Agent

We’re looking for a Customer Support Agent to assist our Crypto users. As a key member of the support team, you’ll be responsible for guiding users through the process of increasing their buy limits, helping them complete transactions, answering inquiries related to cryptocurrency, and handling compliance-related investigations.

Key Responsibilities:

• Provide exceptional support to our Crypto users through phone and chat
• Verify and validate customers seeking to increase their buy limits
• Respond to customer inquiries about cryptocurrency and transactions
• Undertake other tasks and responsibilities as needed

• Affinity for helping others and nurturing relationships
• Customer advocacy
• Empathy
• Troubleshooting and issue resolution
• Problem solving
• Keen attention to detail

• Willing to work a flexible schedule
• Basic knowledge of cryptocurrency and blockchains
• General passion and knowledge of fintech and crypto

Base Hourly Range: $24.00-$28.00/hr USD

• For all United States based opportunities, our comprehensive benefits package includes, for all full-time employees, competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized), a generous retirement savings plan with company match up to 4%, performance based bonuses and paid time off.

Working at CoinFlip means 
CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

By applying to this role, you give express consent to CoinFlip to contact you via WhatsApp for updates regarding the role and the application process. All communication will be conducted through WhatsApp, and you can respond directly to messages for any inquiries or updates. If you require any special accommodations, please let us know via WhatsApp, and we’ll work with you to meet your needs.
Important: please only reply to WhatsApp contacts, which contain ‘CF120171’ in the description.